Measure and Manage Trade Ally Performance
For better or for worse, your contractors’ work reflects directly on you. One of the main drivers of poor customer satisfaction is a bad experience with a contractor, but for most utilities, managing contractor performance is manual, expensive, and error-prone. High performing contractors go unrecognized while poor performers are left unmanaged, resulting in more unhappy customers.
EnergySavvy automatically generates contractor scorecards that combine program data such as jobs completed, QA/QC results, and customer satisfaction scores with measured energy performance to create customizable, interactive feedback for contractors and program managers alike. Scores can be used to allocate leads and referrals, assign quality-control inspections, and identify potential training needs or customer-satisfaction issues before they become serious problems.
Ensure higher-quality work
Maximize customer satisfaction by assigning each project to the contractor best-qualified to perform it.
Reduce QA / QC costs
By identifying the contractors, measures, and other key factors driving energy savings and customer satisfaction, Contractor Scoring can enable you to focus on the projects that are most likely to need field or desk review to maximize your QA / QC budget.
Better recruitment, training, and retention of contractors
Understand at a glance which contractors delivers the most savings, the most on-time jobs, and the highest customer satisfaction–and why those contractors are successful.
Give actionable feedback to contractors
Provide each contractor with periodic, detailed digital scorecards as a way to give praise to high performers and motivate those that need improvement.
Integrated lead assignment, scheduling, and tracking
Easily assign and schedule new leads or QA / QC reviews to contractors on the basis of their score or tier. Contractors can manage their projects, view their current scores, and update their profiles from a secure dashboard.