Seamlessly Integrate Data Streams to Create a One-Stop, Robust Customer View
All EnergySavvy products are powered by Customer Cloud, enabling utilities to engage customers, manage customer processes, and develop customer insights on a single platform. Customer Cloud is highly modular and scalable, enabling us to deliver new features and products smoothly and quickly.
With Customer Cloud, each additional EnergySavvy product immediately has access to all data from current solutions, reducing the time-to-value and cutting down on necessary data integrations. For administrators and customer service representatives, Customer Cloud’s holistic customer view puts data and insights at their fingertips.
- Data store that combines the most accurate, current customer data in one place
- Service-oriented architecture enables flexible integration with existing utility systems
- Big Data pipeline and processing engine to handle massive customer data sets
Consolidate Data Across Silos
Customer Cloud is a SaaS data store for bringing together customer data from multiple sources, quickly, without burdensome process hurdles or costly integration. It unifies the best, most accurate, and most up-to-date customer information in one place.
Holistic Customer View
Customer Cloud layers utility customer information with third-party data and customer insights from any EnergySavvy products. It enables better customer experiences and higher customer satisfaction with more informed, and faster customer service.
Data Integration Services
EnergySavvy’s Professional Services team works with your business and IT team to handle the heavy lifting of data integration into Customer Cloud. We know how to integrate with your existing and legacy systems, providing cost and time savings. And if you already have a data lake, it’s even easier — we will plug into what you have already set up.